PATRIOT TACTICAL USA | TACTICAL - SURVIVAL - MEDICAL

Shipping & Returns

Shipping & Returns

Payment
Patriot Tactical USA is pleased to accept payment by VISA*, MasterCard, Discover Card, cashier’s check and money order.
* Visa Gift Cards are not accepted.


Sales Tax
All orders shipped to a state of Florida address will be charged sales tax at a rate of 7% (subject to change). Out of state orders will not be charged sales tax. Note: Although we, as the seller, are not obligated to collect sales tax for states other than Florida, a purchase from us is subject to your state’s sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state’s department of revenue website.


Shipping
All orders shipping within the continental United States will be charged a one time shipping and handling fee of $8.95 per order.  These orders will be shipped FedEx or UPS ground.
All orders shipping to an APO/FPO address or a PO Box will be charged a one time shipping and handling fee of $8.95 per order.  These orders will be shipped USPS Priority Mail.
Standard shipping costs DO NOT apply to shipments going to Hawaii, Alaska, Puerto Rico, or any other US Territory off the main land. Additional costs will be calculated and charged at the time of shipment.
Items listed on our website are typically in stock and ship within 1 to 2 days (not counting weekends or holidays). You will receive a confirmation email detailing the specifics of your order. Once your order has shipped, you will then receive a tracking number via email.
Patriot Tactical USA, LLC is not responsible for lost, stolen or damaged packages.


International Shipping
We do not ship internationally. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below:

PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.

While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.

For further information regarding the applicable laws, regulations, and policies please contact:

U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112

DDTC Response Team
Tel.: (202) 663-1282
Website: www.pmddtc.state.gov/response_team/index.html
Email: DDTCResponseTeam@state.gov

Access to the official ITAR can be found here: www.pmddtc.state.gov/regulations_laws/itar.html

Returns
Patriot Tactical USA is committed to providing its customers with the highest quality service and products. If the product does not meet your expectations or must be returned for any other reason, the following terms and procedures should be followed:

  • You must notify Customer Service within 7 days of receiving your order  
  • Return shipping charges are the customer’s responsibility
  • Refunds are only available for products in new and saleable condition.
  • Items returned are subject to a 15% restocking fee
  • All sales are final on all headwear (Federal regulations), special orders, discontinued and overstock items.
  • No refund will be applied to shipments that are refused at the time of delivery.

All returns must be pre-authorized by Customer Service. Once an RMA # has been issued, please clearly mark the outside of the return shipping box with this number, otherwise your package may be refused.


Warranty

Before returning items for warranty issues, please contact Customer Service. Each item is subject to specific warranty coverage and return procedures by the manufacturers. Some items may need to be returned directly to the manufacturer for warranty service. Any shipping charges incurred for warrantable items are the customer’s responsibility.