PAYMENT and SHIPPING INFORMATION
WHAT PAYMENT METHODS ARE ACCEPTED?
Patriot Tactical USA is pleased to accept credit card payments by VISA, MasterCard, and Discover Card.
WHAT IS THE SHIPPING GOING TO COST ME?
A flat rate shipping charge of $8.95 will be added to your total during checkout.
HOW LONG DO I HAVE TO WAIT?
Items listed on our website are typically in stock and ship within 1 to 2 business days Mon-Fri (not counting weekends or holidays). Orders will ship either by UPS, FedEx or USPS. You will receive a confirmation email detailing the specifics of your order. Once your order has shipped, you will then receive a tracking number also by email.
WHAT ARE THE TAX RATES?
All orders shipped to a state of Florida address will be charged sales tax at a rate of 7%. Out of state orders will not be charged sales tax. Note: Although we, as the seller, are not obligated to collect sales tax for states other than Florida, a purchase from us is subject to your state’s sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state’s department of revenue website.
DO YOU SHIP INTERNATIONALLY?
We do NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.
PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.
For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112
DDTC Response Team
Tel.: (202) 663-1282
Access to the official ITAR can be found here: www.pmddtc.state.gov/regulations_laws/itar.html
RETURNS and EXCHANGES
WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?
Patriot Tactial USA is consistently recognized for its customer loyalty and we are committed to 100% user satisfaction.
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
If you find a newly purchased product unsatisfactory for any other reason we will accept it back in resellable condition within 14-days of receipt for a full refund or exchange for another item(s). However, the return and/or redelivery shipping costs are the customers’ responsibility and restocking fees may apply.
All returns must be pre-authorized by Customer Service. Once an RMA # (Return Authorization) has been issued, please clearly mark the outside of your return package. Packages will not be accepted without an RMA.
WHAT IF I NEED WARRANTY ON AN ITEM?
Before returning items for warranty issues, please contact Customer Service. Each item is subject to specific warranty coverage and return procedures by the manufacturers. Some items may need to be returned directly to the manufacturer for warranty service. Any shipping charges incurred for warrantable items are the customer’s responsibility.